Window
Returns and size replacements are accepted within 7 days of delivery. Requests made after this window are not accepted.
Condition
The garment must be unworn, unwashed, and unaltered, with original packaging, tags, and labels intact. Clear photos are required before a request is approved.
We do not accept items that have been worn, washed, or damaged after delivery, or that are missing packaging, tags, or labels.
Size replacement
One replacement per order, subject to stock. You cover the return shipping.
Defects
Peeling print, loose seams, and other manufacturing faults are covered. Report within 7 days of delivery. Once confirmed, we cover shipping and send a replacement.
Damage from improper washing or handling is not a defect. Follow the care instructions.
Not accepted
Change of mind. Design preference. General wear. Sale and discounted items are final unless they arrive defective.
How it works
- Email hello@rekka.ph or message us on Instagram with your order number and photos.
- Once approved, our logistics partner arranges pickup. Outside the coverage area, we send drop-off details.
- We inspect on arrival, then process the replacement or refund.
Processing
Replacements ship once the return is verified. Delivery takes 4–7 business days.
Refunds, issued for defective items only, return to your original payment method within 3–5 business days after inspection.
Questions
Email hello@rekka.ph or message us on Instagram, weekdays 9:00 AM to 5:00 PM PHT.